Case Summary
The City of Glendale is a full-service city in Los
Angeles County, California with a population of
200,859 making it the third largest city in Los
Angeles County and the seventeenth largest city
in the state of California.
It lies at the eastern end of the San Fernando
Valley, is bisected by the Verdugo Mountains,
and is a suburb in the Greater Los Angeles
Area. The city is policed by the Glendale Police
Department.
Glendale is famous for having helped father in
conjunction with Burbank the emerging age of
aviation, with its now defunct Grand Central
Airport.
Forest Lawn Memorial Park Cemetery, located
in Glendale, contains the remains of many
celebrities and local residents. It is famous as
the pioneer of a new style of cemetery.
With over 20,000 alarm permits, Glendale has a
real need to efficiently handle the many
residential & business permits and their various
rate structures.
In order to be able to track alarm history at any
location, historical information is kept readily
available for an indefinite number of years so
that users are able to quickly look up an address
while on the phone and view complete detailed
payment information and all correspondence
including letters, documents etc. relating to that
location.
The city has standardized on Microsoft®
technology including Windows,® SQL Server
and Office. PSI software incorporates
Microsoft® standards to ensure reliable, robust
and progressively improving software.
Alarm Billing staff at the City of Glendale Police
Department had suffered for several years from a
city developed alarm permitting/false alarm billing
program written in File Maker Pro. It had been
cumbersome and
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did not have features for late fees,
tiered billing or ways to sort and match information.
Inefficiencies of the systems resulted in additional
labor and missed revenue opportunities.
This led the
city to search for a full featured software application
that could integrate with their general ledger
package, provide flexible ad hoc reporting and offer
the efficient means to notify and track individual
account activity. No other vendor customer
references approached the high level of satisfaction
voiced by PSI AlarmTrack™ customers.
AlarmTrack,™ the alarm permitting system from
Progressive Solutions® has enabled the City to
automate their false alarm billing by obtaining false
alarm data directly from the Tiburon police computer
aided dispatch system. Where previously false alarm
billing required 24 staff labor hours to get out, now in
20 minutes the deed is done. The AlarmTrack™
package enables the city to obtain answers and
make operating changes without programming or
additional cost. Upgrades and minimal report
customizations are included in the annual support fee
so that ad hoc requirements do not require additional
mid year budgeting.
The Future
As needs and technologies continue to evolve at the
City of Glendale Police Department, Maria Perez-Hernandez, the Alarm Billing coordinator, is confident
that Progressive Solutions® will be there to assist the
city with their changing needs and to continue with
the ongoing stream of improvements. “Maria Perez-Hernandez, my alarm billing representative loves the
system and has directly benefitted from all the time
saved!”
About Progressive Solutions®
Progressive Solutions,® developer of the
QuickServe,™ brings heightened security,
efficiency and convenience to users. Progressive
Solutions® has incorporated next generation
hardware and software technology enabling marketready
governmental enterprise solutions. Based in
Brea, California, the company distributes their product
through an extensive network of VAR and reseller
channels and has entered into strategic partnerships.
PROGRESSIVE SOLUTIONS®
P O Box 783, Brea, CA 92822-0783
714-671-1597
sales@progressivesolutions.com
www.progressivesolutions.com
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