Step one
Download and run
Start the support application when the technician asks you to.
Support
Help from the people who wrote the code.
Reach us by email, telephone, or by sharing your desktop over the internet. The line is staffed 6:30am to 8:00pm Pacific, and the systems we host are monitored around the clock.
Email us
support@progressivesolutions.com
Include your agency, module and a screenshot if you have one.
Share your desktop
A support technician will ask you to download our support application. It needs no installation and closes when the session ends.
Step two
Confirm the prompt
Windows will ask you to confirm that you want to run it. Choose Run.
Step three
Read us your ID
Give the technician the ID and password shown, then await assistance.
Support questions
What should I include in a ticket?
Your agency, the module and version, what you were doing when it happened, and a screenshot of any message. It gets the right technician on it first time.
What happens outside staffed hours?
The line is staffed 6:30am to 8:00pm Pacific, Monday through Friday. For agencies on our managed cloud hosting, the systems are monitored around the clock, so outages are detected and addressed even outside staffed hours. Routine requests sent overnight are picked up first thing the next business morning.
Can you help during a billing run or a deadline?
Yes — tell us the deadline in the subject line. Time-critical billing, renewal and deadline issues are triaged ahead of routine requests.
Do upgrades cost extra?
No. Regular upgrades each year are part of annual support, and enhancements reach existing clients at no extra charge.
Who do I ask about new modules or pricing?
Sales handles that — email sales@progressivesolutions.com or use the contact form and we'll arrange a demonstration.
What are the system requirements?
Server and workstation requirements are documented and generally available at reasonable cost; ask support for the current requirements sheet.
Not a customer yet?
Sales questions go to a different desk — we'll set up a demonstration for your staff.